Last mile service

Service Tiers

• Express 2–4h (in-city)

• Same-Day – flexible cut-off (e.g., 11:00)

• Next-Day (inter-province/suburban)

• Scheduled Time Windows (9–12, 12–15, 18–21)

• White-Glove (room-of-choice, installation, packaging removal)

Cold-Chain Last Mile

• Frozen: −18°C ±2°C

• Chilled: 0–4°C

• Ambient: 15–25°C
  With pre-cooling, insulated boxes, continuous temperature data-logging, tamper seals, and PDF e-logs on request.

Features & Add-ons

• Live tracking via SMS/Zalo/Email link, real-time map.

• ePOD with e-signature/photo/OTP and geofencing.

• COD collection with T+1/T+2 reconciliation and detailed statements.

• Reverse logistics/RTO within 24–48h.

• API & Webhooks for OMS/WMS/ERP, Shopify/WooCommerce integrations.

• 24/7 Customer Support with ticket SLAs.

SLA & KPIs

• On-Time Delivery (OTD):≥98% (Express/Same-Day in-city), ≥95% (Next-Day).

• First-Attempt Delivery Rate (FADR):≥95%.

• Temperature Compliance:≥99% (continuous logger).

• Damage/Loss Rate:≤0.10%.

• CSAT:≥4.7/5.
  (Weekly/monthly KPI reports and proactive alerts.)

Operations Flow

1. Order ingestion via API/portal → auto-routing.

2. Sort & dispatch at micro-hubs; SOP sealing/packaging.

3. Delivery with OTP/ePOD and geo-stamped photos.

4. Reconciliation for COD/fees; e-invoice issued.

5. Returns/Exchanges handled and inventory updated.

Verticals Served

FMCG & fresh, restaurant chains, fashion, small electronics, healthcare & pharma, and bulky items with white-glove service.

Coverage & Insurance

Full coverage in HCMC/Hanoi and nearby provinces; nationwide reach via partner network. Optional cargo insurance and transparent claim handling.